Last updated: March 11, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Business," "you," or "your") and Nordeast Productions LLC DBA Melvo ("Melvo," "we," "us," or "our"), governing your access to and use of melvo.io, app.melvo.io, and all related services (collectively, the "Platform").
By subscribing to or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
Questions: hello@melvo.io
Melvo is a B2B software platform that enables businesses to send automated follow-up messages to their own customers after a service or transaction. The Platform facilitates delivery of review request messages via SMS and email on behalf of subscribing businesses.
Melvo is infrastructure. Melvo is not the sender of consumer messages and does not have a direct relationship with the end customers of subscribing businesses. The subscribing business is the sender. The subscribing business owns and controls its customer relationships at all times.
Businesses using Melvo are solely responsible for their relationships with their own customers and for obtaining all legally required consent prior to sending any communications through the Platform.
By using Melvo, you represent and warrant that:
Melvo does not independently verify consent obtained by subscribing businesses. Melvo is not responsible for a business's failure to obtain, document, or honor consent in accordance with applicable law.
Businesses are responsible for complying with all applicable laws governing messaging communications, including the Telephone Consumer Protection Act (TCPA), carrier rules, CAN-SPAM, and all relevant federal and local regulations.
Melvo enforces the following platform-level rules on all outbound messages:
Melvo does not send unsolicited SMS messages to consumers. All messages sent through the Platform originate from subscribing businesses to their own customers who have provided consent directly to that business. Melvo requires all businesses to comply with applicable messaging laws including the TCPA and all carrier requirements.
Businesses may not use Melvo to:
Melvo uses passwordless authentication. Users sign in using Google OAuth or phone-based one-time passcode (OTP) authentication.
You are responsible for maintaining control of the Google account and phone number used for authentication. Melvo is not liable for unauthorized access resulting from your failure to secure your authentication credentials or devices.
Payments are processed by Stripe. By subscribing, you authorize Melvo to charge your payment method on file for all applicable fees. You agree to Stripe's Terms of Service in addition to these Terms.
You may cancel at any time through your account billing settings or by contacting hello@melvo.io. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing cycle.
Visa, Mastercard, American Express, and Discover. All charges are in US dollars.
When businesses transmit customer information through Melvo — including names, phone numbers, and email addresses — the business acts as the data controller and Melvo acts as a data processor providing software services on behalf of that business.
Melvo processes end customer data solely to deliver the services requested by the subscribing business. Melvo does not use end customer data for independent marketing purposes, does not sell it to third parties, and does not share it for any purpose other than service delivery to the subscribing business.
Businesses remain solely responsible for their compliance obligations as data controllers, including all applicable privacy laws governing their customer relationships.
We own or license all intellectual property rights in the Platform, including source code, databases, designs, content, and marks. You are granted a non-exclusive, non-transferable, revocable license to use the Platform solely for your internal business purposes. You may not copy, reproduce, sell, sublicense, or exploit any part of the Platform without our prior written permission. Contact hello@melvo.io for licensing inquiries.
By using the Platform, you represent and warrant that: (1) you have the legal authority to enter into these Terms on behalf of your business; (2) you are not located in a jurisdiction where use of the Platform is prohibited by law; (3) all information you provide is accurate, current, and complete; and (4) your use of the Platform will not violate any applicable law or regulation.
We reserve the right to: (1) monitor the Platform for policy violations; (2) suspend or terminate accounts that violate these Terms without prior notice; (3) modify, limit, or discontinue any feature at our sole discretion; and (4) take any action necessary to protect the integrity and security of the Platform.
These Terms remain in effect while you use the Platform. We reserve the right to suspend or terminate your account at any time for violation of these Terms, without notice or liability. Upon termination, your right to use the Platform ceases immediately and outstanding fees remain due.
We reserve the right to modify these Terms or the Platform at any time. AILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, MELVO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MELVO DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT ANY SPECIFIC BUSINESS RESULTS WILL BE ACHIEVED THROUGH USE OF THE PLATFORM.
TO THE FULLEST EXTENT PERMITTED BY LAW, MELVO AND NORDEAST PRODUCTIONS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO MELVO IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM.
You agree to defend, indemnify, and hold harmless Melvo and Nordeast Productions LLC, including its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, judgments, and expenses (including reasonable attorneys' fees) arising from or related to: (1) your use of the Platform; (2) your breach of these Terms; (3) your failure to obtain proper consent from your customers prior to sending messages through the Platform; (4) your violation of any applicable messaging law including the TCPA; (5) any claim brought by your customers arising from messages sent through the Platform on your behalf; or (6) your violation of any third party's rights.
These Terms are governed by the laws of the State of Minnesota, United States, without regard to conflict of law principles. You irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Minnesota for any dispute arising under or related to these Terms.
Before initiating any formal proceedings, the parties agree to attempt good-faith informal resolution for at least 30 days by contacting hello@melvo.io with a written description of the dispute.
If informal resolution fails, disputes shall be resolved by binding individual arbitration in Minnesota, conducted in English under applicable US arbitration rules. Class action arbitration is not permitted. The following are excepted from arbitration and may be brought in court: disputes involving intellectual property rights, and claims for injunctive or other equitable relief.
Questions about these Terms: